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melbournemetro.org is an independent information website about Melbourne’s train network. We are not affiliated with Metro Trains Melbourne or Public Transport Victoria — our goal is simply to make the network easier to understand for residents and visitors.
We usually reply within two business days. For live service information, please use the PTV app.
Contact information
We are an independent website, not Metro Trains Melbourne or PTV. For official enquiries about tickets, myki, lost property or live disruptions, please use the official PTV channels.
Frequently asked questions
No — melbournemetro.org is an independent information website. For official information, tickets and live data, contact Public Transport Victoria through their official channels.
Send us an email or use the form above. We update the content regularly and welcome corrections.
Absolutely — send your idea through the form. We review every suggestion and prioritise what helps the most travellers.
Delays, disruptions and lost property are handled by the operator. Please use the PTV app — we don’t have access to live operational data.